At the KeyBank Contact Center, we are an engaged and fun team that helps our clients thrive by delivering ease, value and expertise during every client interaction. We strive to deliver first-call resolution and provide a best-in-class client experience. We have Contact Center opportunities in Northeastern Ohio, Western New York, and Michigan (remote).
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To connect with the KeyBank Recruitment Team regarding opportunities at one of our Contact Center locations, please submit your information below.
In a financial services contact center environment, the Service Specialist will receive inbound service calls from retail consumer clients on deposit products, credit products, privileged accounts, employee accounts and judgment processing.
While interacting with clients, the Service Specialist will answer inquiries, resolve issues, respond to client needs, uncover and explore opportunities to have focused wellness conversations. The Specialist will do this by delivering Ease, Value, and Expertise (EVE) in every client interaction while delivering First Call Resolution (FCR).
Contact Center team members are expected to act professionally at all times, conduct business ethically, avoid conflicts of interest, and act in the best interest our clients and Key.
In a financial services contact center environment, the Commercial Banking Customer Service Specialist will receive inbound service calls from Commercial or Business clients.
While interacting with clients, the Commercial Banking Customer Service Specialist will answer inquiries, resolve issues, and respond to client needs. The Commercial Banking Customer Service Specialist may support multiple online platforms, such as KeyNavigator.
Be part of a team that, every day, strives to become a best-in-class team that adds value by delivering innovative solutions to manage fraud and dispute risk, while ensuring compliance with Regulation E and Regulation Z.
The Fraud & Disputes Team focuses on resolving customer claims of fraud that relate to ACH, P2P and Bill Pay transactions and disputes related to ATM, Debit, and Credit Card Transactions. The Fraud and Dispute Teams are in Albany, NY and Buffalo, NY.
The Senior Specialist is responsible for examining, evaluating, and underwriting mortgage loss mitigation applications such as extension, re-age, repayment plan, forbearance plans, modifications, short sale, deed-in-lieu, and settlement for both portfolio and investor loans.
This position comes with the authority to disposition Loss Mitigation applications through approval or denial decision based on investor/insurer guidelines.
In a financial services contact center environment, the Commercial Banking Customer Service Specialist will receive inbound service calls from Commercial or Business clients.
While interacting with clients, the Commercial Banking Customer Service Specialist will answer inquiries, resolve issues, and respond to client needs. The Commercial Banking Customer Service Specialist may support multiple online platforms, such as KeyNavigator.
KeyCorp is an Equal Opportunity and Affirmative Action Employer committed to engaging a diverse workforce and sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.
Review the Federal EEO poster | Review Key's Equal Opportunity & Affirmative Action Policy | KeyBank participates in E-Verify. Learn more about E-Verify.
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